Simon from Worksop Golf Club got in touch with my colleague Jules regarding the replacement of their current AIR-EZE Fairway™ system.
Client’s Situation
The club mentioned that after just over 18 years of service, the unit had now started to show signs of age. The installation was relatively straight forward, which is always nice for our engineers, especially considering the weather was on the side of “wrap up in the works”. As the club had an AIR-EZE Fairway™ unit previously, all the groundwork’s i.e. the positioning and electrical works had been done for the original unit, so a decommission followed by the install and commission of the new unit.
Our Solution
Duncan our engineer attended the installation, after conversations with the club and the expectation being set of where the unit was going etc, Duncan then got to work on the install. Once Duncan had carried out the installation and commissioning of the unit, he then ran through the low maintenance required with the relevant and appropriate people just to ensure that although this would have been done for the old unit, the current staff have had a fresh run through.
Client’s Benefits
14 months have passed since Worksop Golf Club had their replacement AIR-EZE Fairway™ unit installed, the annual service has also just come and gone. With all AIR-EZE Fairway™ units getting a thorough tidy up at the point of service, this then allowed Duncan to perform sufficient visual checks to take note of any damage that the club may need to be aware of. The club sent in feedback regarding the process and product, as well as personally endorsing the unit to other clubs that may come across their install and look for reassurance. The feedback from the club was this “We have recently replaced our Air-Eze shoe cleaner, which has served the club well. The replacement service from initial contact to Julia for price and design proof, to final installation has been excellent. Since the new cleaner has been installed, our members have provided nothing but positive feedback on the improvements in cleaning their equipment and shoes. I highly recommend using Air-Eze and will continue to do so in the future.”
